01.Introduction
AHS Premium Wear (“AHS”, “we”, “our”) respects your privacy. This policy explains how we collect, use, share and protect your personal information when you visit our website (ahspremiumwear.com), place an order, or otherwise interact with our services.
02.Information We Collect
We collect the following categories of information:
- Information you provide: name, shipping and billing addresses, email, phone number, payment details, measurements for bespoke orders, and any messages you send us.
- Automatic information: IP address, browser type, device type, operating system, referring website, pages viewed and actions taken on our website. Collected through cookies and analytics tools.
- From third parties: information from payment processors, couriers and social login providers (if you choose to use them).
03.How We Use Your Information
- To process and deliver your orders and communicate about them.
- To provide customer support and respond to your enquiries.
- To personalise your shopping experience and recommend products you may like.
- To send marketing communications — only with your consent, and only until you opt out.
- To improve our products, services, website and marketing through analytics.
- To prevent fraud, enforce our terms and comply with legal obligations.
04.Legal Basis for Processing
We process your personal information on the basis of contract performance (to fulfil your order), legitimate interests (to improve our services and prevent fraud), consent (for marketing communications), and legal compliance where applicable.
07.Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, resolve disputes, and comply with our legal obligations. Order-related data is typically retained for seven years for tax and accounting purposes.
08.Security
We use industry-standard safeguards — encrypted connections (TLS), hashed credentials, access controls and regular security reviews — to protect your information. However, no method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
09.Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data, subject to legal retention requirements.
- Object to or restrict certain processing.
- Withdraw consent for marketing at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at ahspremiumwear@gmail.com.
10.Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
11.International Transfers
Some of our service providers may be located outside Pakistan. When we transfer your information internationally, we take appropriate steps to ensure it is protected in line with this policy and applicable law.
12.Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date indicates when changes were last made. If changes are material, we will notify you by email or a prominent notice on the website.
13.Contact Us
Questions or concerns about your privacy can be directed to ahspremiumwear@gmail.com or by post to AHS Premium Wear, Attn: Privacy, 24 Zamzama Boulevard, Phase 5 DHA, Karachi 75600, Pakistan.